FAQ
Frequently asked questions
Shipping
What are your shipping charges?
Domestic US Shipping
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Standard Shipping - $6.95 -
$39.99 and up to $9.95
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FedEx 2-Day Shipping - $24.95 -
$39.99 and up to $27.95
FedEx Standard Overnight Shipping
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1 Business - $62.95 -
$39.99 and up to $75.95
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Standard Shipping - $12.99 -
$39.99 and up $19.95
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FedEx 2-Day Shipping - $24.95 -
$39.99 and up to $27.95
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1 Business - $62.95 -
$39.99 and up to $75.95
What shipping method do you use?
We use USPS, Asendia, UPS, and DHL for US and International orders.
When will my order ship?
Please allow 5-7 business days for processing, plus 3-5 days shipping time. You will receive an email confirmation with tracking once your order has been shipped unless contacted directly by a TumblerMTN representative.
Am I responsible for taxes, duties, and tariffs?
Yes, you are. For all Canadian and International orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws to clear customs.
Please allow up to 1-3 weeks for International orders and 10-15 days for Canadian orders in case of delays due to customs clearance or your local mail service. The client will be responsible for all fees and dues via your country.
If you have any questions regarding shipping, please email sales@tumblermountaingoods.com
Where are you based and where do your orders ship out of?
We are based in the United States. Orders ship from the US and UK for International orders.
Where does Tumbler Mountain Ship to?
Tumbler Mountain Goods ships to all of the United States, including PO Boxes, APO/FPO addresses, Hawaii, and Puerto Rico and 49 countries listed below:
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Australia -
Belguim -
Brazil -
Bulgaria -
Canada -
Czech Republic -
China -
Croatia -
Cyprus -
Denmark -
Estonia -
Finland -
France -
Germany -
Greece -
Hong Kong -
Hungary -
India -
Indonesia -
Italy -
Ireland -
Japan -
Latvia -
Liechtenstein -
Lithuania -
Luxembourg -
Malaysia -
Malta -
Mexico -
Monaco -
New Zealand -
Netherlands -
Poland -
Portugal -
Romania -
Singapore -
Slovakia -
South Africa -
South Korea -
Spain -
Sweden -
Taiwan -
Thailand -
Turkey -
United Kingdom
What shipping carriers does Tumbler Mountain Goods use?
We primarily use USPS, DHL and Fedex, and USPS (US Postal Service). If your order is shipping to a PO Box address, final delivery will always be made by USPS, regardless of which shipping type you choose.
Orders
Can I make changes to an existing order?
No. After your order has been processed and shipped, no changes will be made.
Can I cancel my order when its production?
No. All orders placed into production cannot be stopped or canceled. No exceptions.
Do you take custom orders for Tumblers?
No, not at this time. We do not add names or photos on Tumblers.
Do you offer Gift Wrap Boxes for my order?
No, not at this time. Each Insulated Drink Tumbler comes secure in a box with bubble wrapping to keep it secure during shipment.
Can I return my Tumbler if I don't like it?
No, once you have placed the order, we will not accept any returns because you don't like it.
Payment Method
What do you accept for as a Payment Method?
Our preferred payment is PayPal, that accepts, VISA, MasterCard, American Express, and Discover.
Do I have to sign up for Paypal to pay for my order?
No, at the bottom, there is an option via the Paypal page to pay using your credit card only.
Can I pay by check for an order?
No, no we do not accept payments via check.
What is Sezzle Payments and how does it work?
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Be 18 years of age or older -
Have a US or Canadian phone number that can receive texts -
Have a working email address -
Have a non-prepaid payment method available
Promotions
Do you offer Promotional Codes for discounts off your products?
On occasions, we will issue promotional codes for specials sent via email and social media.
I forgot to add a discount code to my order! Can you still apply it to my purchase?
No. Coupon codes cannot be applied to previous purchases, so please be sure to review your order before submitting your purchase.