FAQ

Frequently asked questions

Shipping

What are your shipping charges?


Domestic US Shipping Processing Time: 2-4 Business Days Estimated Delivery Time: 3-5 Business Days

  • Standard Shipping - $6.95
  • $39.99 and up to $9.95
FedEx 2-Day Shipping
  • FedEx 2-Day Shipping - $24.95
  • $39.99 and up to $27.95

FedEx Standard Overnight Shipping
  • 1 Business - $62.95
  • $39.99 and up to $75.95
International Shipping Processing Time: 3-5 Business Days Estimated Delivery Time: 8-11 Business Days
  • Standard Shipping - $12.99
  • $39.99 and up $19.95
FedEx 2-Day Shipping
  • FedEx 2-Day Shipping - $24.95
  • $39.99 and up to $27.95
FedEx Standard Overnight Shipping
  • 1 Business - $62.95
  • $39.99 and up to $75.95
​We are not responsible for delays or damages caused by shipping carriers. Please, take into consideration that shipping time increases during holidays. So the shipping can take 5-7 business days for the USA and 2-5 weeks for worldwide packages. International shipping is provided through DHL, Fedex, or USPS.




What shipping method do you use?


We use USPS, Asendia, UPS, and DHL for US and International orders.




When will my order ship?


Please allow 5-7 business days for processing, plus 3-5 days shipping time. You will receive an email confirmation with tracking once your order has been shipped unless contacted directly by a TumblerMTN representative. Orders purchased during a special promotion can take up to 3-5 business days for processing.




Am I responsible for taxes, duties, and tariffs?


Yes, you are. For all Canadian and International orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws to clear customs. We have NO CONTROL over this.

Please allow up to 1-3 weeks for International orders and 10-15 days for Canadian orders in case of delays due to customs clearance or your local mail service. The client will be responsible for all fees and dues via your country. To ensure delivery to your location, double check that your address is correct. We assume no responsibility for failed deliveries due to wrong addresses entered.

If you have any questions regarding shipping, please email sales@tumblermountaingoods.com




Where are you based and where do your orders ship out of?


We are based in the United States. Orders ship from the US and UK for International orders.




Where does Tumbler Mountain Ship to?


Tumbler Mountain Goods ships to all of the United States, including PO Boxes, APO/FPO addresses, Hawaii, and Puerto Rico and 49 countries listed below:

  • Australia
  • Belguim
  • Brazil
  • Bulgaria
  • Canada
  • Czech Republic
  • China
  • Croatia
  • Cyprus
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • India
  • Indonesia
  • Italy
  • Ireland
  • Japan
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Mexico
  • Monaco
  • New Zealand
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Singapore
  • Slovakia
  • South Africa
  • South Korea
  • Spain
  • Sweden
  • Taiwan
  • Thailand
  • Turkey
  • United Kingdom




What shipping carriers does Tumbler Mountain Goods use?


We primarily use USPS, DHL and Fedex, and USPS (US Postal Service). If your order is shipping to a PO Box address, final delivery will always be made by USPS, regardless of which shipping type you choose.





Orders

Can I make changes to an existing order?


No. After your order has been processed and shipped, no changes will be made. Please check to make sure you have selected the Tumbler size and design with the correct mailing address before finalizing the purchase.




Can I cancel my order when its production?


No. All orders placed into production cannot be stopped or canceled. No exceptions.




Do you take custom orders for Tumblers?


No, not at this time. We do not add names or photos on Tumblers.




Do you offer Gift Wrap Boxes for my order?


No, not at this time. Each Insulated Drink Tumbler comes secure in a box with bubble wrapping to keep it secure during shipment. If your order is a gift, there is NO PRICING listed on the paperwork inside the box. We can add a special note for the receipent.




Can I return my Tumbler if I don't like it?


No, once you have placed the order, we will not accept any returns because you don't like it. If there is any damage with your order, we are happy to offer you a refund for your order, once it has been shipped back minus shipping fees.





Payment Method

What do you accept for as a Payment Method?


Our preferred payment is Square (All major credit cards) or PayPal, that accepts, VISA, MasterCard, American Express, and Discover. We also offer payment option via Sezzle - Buy now, pay later.




Do I have to sign up for Paypal to pay for my order?


No, at the bottom, there is an option via the Paypal page to pay using your credit card only.




Can I pay by check for an order?


No, no we do not accept payments via check.




What is Sezzle Payments and how does it work?


Sezzle is a payment solution that gives you the freedom to buy now and pay later - with no interest! When you place an order through Sezzle, our unique approvals system reviews your account to determine what sort of repayment plan we can offer. In most cases, it's 25% of the order total due up-front (also called your "downpayment" or "first installment"), with the remaining amount divided up across three more installments, each due two weeks apart. No interest, no up-front or hidden fees. In fact, as long as you pay off your installments on time, there are no fees at all! When your order is placed, Sezzle pays the merchant in-full for the order immediately - so the merchant has their funds and is able to process your order just like if you had paid them in full with a credit card! This isn't layaway, so the merchant fulfills your order within their normal shipping and processing times. Our checkout is straight forward - simply shop at a merchant that offers Sezzle, select "Sezzle" at checkout, and we walk you through the rest of the process. What's the catch? There's no catch. We don't charge interest, and we only charge fees if a payment fails or you need to adjust the date of your payments more than once per order. We also only run a soft credit check (or "soft inquiry"), so there's no negative hit to your credit score. Getting started If that all sounds great to you (and we hope it does), there are a few requirements to get started shopping with Sezzle:

  • Be 18 years of age or older
  • Have a US or Canadian phone number that can receive texts
  • Have a working email address
  • Have a non-prepaid payment method available
For shoppers in the US and Canada, this can be a bank account, a debit card, or a credit card





Promotions

Do you offer Promotional Codes for discounts off your products?


On occasions, we will issue promotional codes for specials sent via email and social media. Promo codes can only be used in conjunction with the products listed as part of the promotion and cannot be used in conjunction with any other offers. One promo code per order, per customer, will be allowed.




I forgot to add a discount code to my order! Can you still apply it to my purchase?


No. Coupon codes cannot be applied to previous purchases, so please be sure to review your order before submitting your purchase.